1) I am a small CPA / bookkeeping firm. Will outsourced bookkeeping work for me?
2) Is there a fixed cost per month?
3) How can I communicate with (y)our offshore bookkeeper?
4) How will you resolve questions on the project? Will you ever talk to our client directly?
5) How does it affect our existing bookkeeping set-up?
6) What are the advantages of using your bookkeeping services?
7) How does the bookkeeping process work?
8) How safe is your document transfer system?
9) How secure is your facility?
10) We are not computer experts. Will you provide technical help for FREE?
11) Can I do a bookkeeping trial before I start?
12) How will you make sure your bookkeeping service works right for us?
13) How do we start?
14) We are a small company and we might need work only on a part-time basis? Is this possible?
15) How flexible are your bookkeeping services?
16) Would I need any technical staff?
1) I am a small CPA /Bookkeeping firm? Will outsourced bookkeeping work for me?
Yes. It will work perfectly fine. As a matter of fact it is much easier to outsource when you are smaller, as you have direct control over the work. We work with many small accounting firms and you can be assured that we give same level of care and attention to all our clients irrespective of their size.
2) Is there a fixed cost per month?
There is no fixed cost and we only charge per hour. We charge only for the work we do. We serve all our clients regardless of the size of the project/task. A nominal per month fee is applicable for very small orders. View our bookkeeping rates.
3) How can I communicate with (y)our offshore bookkeeper?
You can communicate through instant chat, e-mail and regular phone. Infact, your bookkeeper is available during morning US hours and so you can get to talk to them instantly. It is just like having a staff at your own office.
4) How will you resolve questions on the project? Will you ever talk to our client directory?
No. We will never ever talk to any of your clients. Our service level agreement clearly mentions this and you will be the only point of contact for us.
Regarding the questions, we will make a list of questions and send it to you, and you can direct the questions to your client and get back the answers and forward it to us.
5) How does it affect our existing bookkeeping set-up?
Your existing set-up remains the same. Our service is an improvisation of the existing process to get it work economically and more important, efficiently. So our services works seamlessly, without disturbing your existing setup in anyway. In fact you get more productivity as you now will have some one working on your projects while your office is closed, giving you a 24 hour productivity.
6) What are the advantages of using your bookkeeping services?
On an average we guarantee a min. of 50% cost savings. You can grow quickly with no further investment and don’t have to worry about sudden peak workload. You can pull in additional staff from our team when you need.
7) How does the bookkeeping process work?
We have several bookkeeping process options. You scan, fax or email the documents and upload to our secure Website or upload them on your own PC. We receive your information, complete the work, verify and send it back to your system with a job report. We can do any of the 4 different processes that suits best for you. Inorder to find out the best option for you please call or email us.
8) How safe is your document transfer system?
We use a highly secure online Website document management system and we transfer the documents using secure protocols which are used by banks and financial institutions for transferring their information like credit card information. We strictly follow the Data-Protection Act 1998 and Privacy of Confidential Information. You peace of mind is ensured and your data is in safe hands and is highly secure.
9) How secure is your facilities?
Our staff do not get access to any removable media like disk drive or printers. Our secure high end servers are located in USA. We sign non-disclosure agreements with all our employees. We have additional security safeguards for your data.
10) We are not computer experts. Will you provide technical help for FREE?
Yes. We definitely do.
We can have staff from local US office help you set up the process and provide you all the necessary training. We also offer FREE telephone and mail support when you need any further assistance. So you never have to worry about lack of in-house technical staff.
11) Can I do a bookkeeping trial before I start?
YES. We provide an absolutely No-obligation FREE trial of our services. Take advantage of our FREE trial offer and try before you buy.
12) How will you make sure your bookkeeping service works right for us?
Before we start to do anything we go through the following standard operating procedure. Identify the areas that can be outsourced, do a pilot project on how it will be done, iron out all the potential problem areas and get a correct working process and get it going. It is not the end there, we continually look out for improvisation and suggest the same to you and take it on from there.
Our experience has helped us to establish the procedure already and so the time taken to set up this process is quick and fast.
13) How do we start with you?
Please email/call us, we will get you set up in a few hours.
14) We are a small company and we might need work only on a part-time basis? Is this possible?
Yes. We work with many small companies and we can arrange to work only on part-time basis.
15) How flexible are your bookkeeping services?
We are very much customer-focussed and you are the foremost in our priority list and our culture "Listen,Serve,Excel" reflects the way we work. We listen to any of your changing scenario and we adapt our services to meet your need.
16) Would I need any technical staff?
The whole purpose of outsourcing is to save cost. All that is required at your office is to use an administrative person to scan documents, save it and then send the saved file to us. We process the information for you and send it across to you. We will also provide the required technical assistance from the local US office to help facilitate the process. |
